HOW TO GET PRIVATE COUPON?

Dear Customers, Thank you so much for coming. To get our private counpon, please rate us and leave (good) feedbacks on any chart/page,… then send us the link and the screenshot to support@deluxdoll.com , a private coupon of 10% for your future orders will be granted.

WHERE ARE DELUXDOLL PRODUCTS SHIPPED FROM?

Our company partners with global merchants and artisans in order to provide you with the best prices and the most interesting products. This means that the order is shipped from global areas such as Thailand, Tibet, Switzerland, Korean, Singapore via our partnership with USPS.

HOW LONG IS THE SHIPPING TIME?

Please check more details here: https://deluxdoll.com/track-order/

HOW CAN I KNOW WHERE MY ITEM IS DURING SHIPPING?

When your order is shipped and logistics give us the tracking number(s), we will send the shipping information (tracking link + tracking number) to your email address that you used to place your order. Following the instruction, you will be able to track your order status.

Can’t find your email? Send us a quick note at support@deluxdoll.com, and we’ll resend it!

MY TRACKING NUMBER DOES NOT WORK.

Tracking code typically takes 7-10 several business days to update into the online system. Sometimes it will be 10-15 days when logistics has too huge backlogs. So please wait a few days more and then check again. If not, please contact us: https://deluxdoll.com/contact-us/

TRACKING SAYS MY ORDER STATUS IS - UNDELIVERED.

The item was attempted for delivery but failed, this may due to several reasons. Please contact the local post office to make it delivered. The shipping company General explanation: Possible reasons for unsuccessful item delivery attempt: addressee not available at the time of delivery; delivery delayed and rescheduled, addressee requested later delivery, address problem – unable to locate premises, rural or remote areas, etc.

TRACKING SAYS MY ORDER STATUS IS - PICK UP.

Item is out for delivery or arrived at local facility, you may schedule for delivery or pickup. Please be aware of the collection deadline. General explanation: Your package has arrived at a local delivery point. Your package is out for delivery. If you ensure your package has been delivered successfully, please ignore this notice. However, if you haven’t received your package, we’d advise you to contact the carrier to arrange a re-delivery or collect your item. Hint: Generally, the carrier has collection deadline, we’d advise you pickup your package at once, or it might be returned to us – the sender.

TRACKING SAYS MY ORDER STATUS IS - ALERT.

The item might undergo unusual shipping condition, this may due to several reasons, most likely item was returned to sender, customs issue, lost, damaged etc. General explanation: Your package is being returned to sender due to any of these reasons: item refused by addressee; incorrect / illegible / incomplete address; expired retention period; addressee absence; etc. Your package might be retained by customs department due to any of these reasons: contains prohibited goods; importation of the goods is restricted; retained by customs due to tax payable, or any other unspecified reasons. Your package may have suffered damage or been lost during the transportation period. If you ensure your package has been delivered successfully, please ignore this notice. However, if you haven’t received your package and it is under the ‘Alert’ status, then please pay attention: you need to read and analyze the detailed tracking information carefully. Due to complex description of worldwide shipping providers, we can’t auto-detect and determine all the status 100% accurately, hope you understand. If the item was returned, please contact us with the correct and full shipping address

I GOT WRONG PRODUCT(S).

We are so sorry about this. Although we are trying our best to process orders, our workers sometimes make their mistakes. Please kindly send some actual photos of the one you got together with the shipping label to support@deluxdoll.com. We will check and may free send a replacement after reviewing them.

HIGH DEMAND PRODUCT
We ship our products from different warehouses around the world, and always do our best to ship your items from the closest warehouse to your location. However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses. We are constantly working on stocking up our warehouses with as many products as we can, but you can probably imagine this is not always possible with huge quantities of high-demand products and 3 warehouse locations. Because we don’t have enough time to produce a very big amount in a short time. We want our product to be of high quality and ask for perfection. We feel so sorry when we (sometimes) cannot ship your order at the expected time and highly appreciate your patience. Any comment, we are willing to hear from you and we will reply as soon as possible. Rest assured, you will get all your items.
ITEM NOT RECEIVED.
We only stock the number of each product we sold (about 500 units each product). Sometimes, our Ads performance was good, we sold more than the number we have been stocked. So our supplier has to contact factories to produce more if the product cannot be found in the market. Normally, the production time frame is about 25-30 days, and it took 2-3 working days to ship from manufacturers to our supplier’s warehouses, and it took only 7 days to ship from our supplier’s warehouse to the customer’s address.
So if customers buy our products after the first 500 orders, they will have to wait for more than normal to receive their package. Therefore, some of the customers have lost their patience.
Most of the impatient customers, they will contact us via support email, after hearing our explanation, they are willing to wait (we also give them the discount code as a small gift for their patience)
But the rest of them will open disputes with the reason “Item not received” without contacting us via support email on the website, so we do not have any chance to explain the reason for the late shipping.
SIGNIFICANTLY NOT AS DESCRIBED.
There are subjective and objective reasons that lead to high Chargeback was from “Significantly not as described”.
  • For objective reasons, some items might be faulty while manufactured, or damaged while in transit that we can not avoid. We are willing to resend the new item(s) to customers but some are required to refund.
  • For subjective reasons, there might be a small change in size, compared to product descriptions and actual size of the product(s), the reason is we have to alter to be suitable with factories’ requests; or different in colors because of different screen monitors.